Privacy and Refund Policy

1. Introduction

At Gresfor Travels, we value your privacy. This Privacy and Refund Policy explains how we collect, use, and protect your personal information, as well as the conditions under which refunds are made.

2. Information We Collect

• Full name, contact address, phone number, and email address
• Passport information (if applicable)
• Travel preferences and booking details
• Payment details via secure gateways (e.g., Paystack, Flutterwave)

3. How We Use Your Information

Your data is used to process bookings, contact you regarding travel plans, provide visa and documentation assistance, and improve our services.

4. Data Protection

We do not sell or share your personal data with third parties, except when required by law or in processing travel-related services (e.g., flight or visa partners).

5. Refund Policy

• Refunds for cancelled services are subject to third-party provider policies (airlines, embassies, hotels, etc.).
• Refunds will be processed within 7–14 working days where applicable.
• Non-refundable services (e.g., visa processing fees or service charges) are clearly communicated before payment.

6. Contact Us

If you have any questions or require clarification, please contact us at info@gresfor.com or call +234 123 4567.